Skip to main content

Warranty Form

Terms and Conditions


If the total value is below £100 a credit note will be raised immediately when we receive your submission of this form.

If requested to return the goods to us, please ensure that the goods are packed safely for transit, so that we can appraise on arrival.

Please include as much information as possible within the returned box, such as sample prints, meter readings, firmware version etc – this will help us to isolate faulty batches quickly and efficiently.

Firmware information is particularly important if the product has failed to register when installed.

Please note that we reserve the right to revoke any issued credit note, within a 60 day period, should the following occur;


1. Requested returned goods were not received

2. Returned goods were found not to have been supplied by Data Direct.


Please click here to process your Warranty Claim